1. What is the type and terms of the license?

The license is a subscription-based, single machine-locked license or floating license (Windows 64Bit machine).

• Single machine-locked license

Single machine-locked license is tied to the hardware on which it is first activated. In case of formatting of machine or change of OS to another supported one, you do not have to repurchase the license. You will only need to reactivate it.  A new license will have to be purchased if you switch to another device. This is the reason we are able to keep the cost low on this type of license. If you want more flexibility in working on different machines, you should consider buying a floating license (please review terms for details) or multiple licenses. 

• Floating license

The floating license can be ported to multiple machines. But it can remain active only on one machine at a time. To port it to another machine, you need to release the license from the first machine. This license is ideal if you are having two or more devices on which you work viz. office, home or on road. You can keep the license active on the machine which you plan to work on.

2. Can I shift my license to another machine?

Our licenses are only activated once for one and only one hardware. You won’t be able to transfer this license to any other machine for whatever reason (machine crash, hardware fault, etc.). You will have to purchase a new license if you want to run this plugin on any other machine.

3. How many users can install the software at a time if we purchase one network/floating License?

The floating license can be ported to multiple machines. But it can remain active only on one machine at a time. To port it to another machine, you need to release the license from the first machine.

4. What about future updates of plugins or our CAD software? Are they included? Do we need to buy again, if the plugin is updated or there is a new version?

• We provide free updates for a year from your purchase date.
• You can purchase an upgrade after a year if required. The upgrade price of each plugin is provided on the respective plugin page on our website. 
• If you don't want to update the version of your plugin, the old one will still work. 
• You can download the latest version from https://prototechsolutions.com/3d-cad-plugins/ and use the same key to get it working.
• The upgraded version of the plugin will work on the same machine for which the purchase was made earlier.
• Please contact us at support@prototechsolutions.com if you face any problem.

5. How will I receive the license?

• Your product activation key will be sent via email as soon as you complete the payment process.
• You may sometimes not get the invoice or license activation key immediately after your payment. There can be many reasons for it - some of them are as below:
  1. The transaction is still in process between various payment gateways. 
  2. Even though you might have got a confirmation of payment processed, we might not have received the payment.
  3. The email might have been blocked by your spam server. Also, please note that the invoice and license email will be sent to the email id associated with your PayPal/payment gateway.
  4. Delays or technical issues with payment notifications or email servers.

6. I have received the license key, how can I activate it now?

• The activation will require an internet connection. 
• The internet connection is required only once for activation.
• Plugin licensing mechanism needs to access "https://spreadsheets.google.com" during online license activation.
• You can test this by opening the following link in any browser. "https://docs.google.com/spreadsheets/d/195GwEQm8WBCQhx6kUK_pMIiQim7GVr-rCldx5ANoMTA/edit?usp=sharing"

• If this link is not accessible due to the non-availability of internet or firewall rules then,  manual license activation will be required.
• Manual license activation charges will be extra 30 USD. (i.e. Actual Plugin Cost + 30 USD).

7. Do you have automation licenses for CAD plugins?

• Yes, we do have automation licenses. You can refer to the “Automation License” tab for more details on the plugin page. 
• Here we export the file directly from your program itself.
• Multiple exports can be done in one go. 
• The cost of this license is the Actual Plugin Cost + 50 USD.

If interested please contact us at support@prototechsolutions.com

8. What about warranty and technical support?

While we will try to provide technical support, there are no committed warranties and support. We recommend that you evaluate our product to your satisfaction based on the 15 free exports provided before making the purchase.

9. “Invalid License” error in about dialog or while activating the license:

If you get this error message then close the CAD application, delete the .dat file for that particular plugin from location “C:UsersPublicProtoTechSolutions”, relaunch CAD, and check the plugin once again. The reason for this error is the corruption of the .dat file for that particular plugin.

10. License activation/License upgrade issue for any CAD plugin :

If you face any issue while activating license/upgrading license then share the .dat and log file for that particular plugin with support@prototechsolutions.com. The .dat file exists at location “C:UsersPublicPrototechSolution” and the log file is in the Temp folder.

11. License format mismatch issue for plugins on Fusion 360:

If you get this error message for any Fusion plugin then close the Fusion application, delete the .dat file for that particular plugin from location “C:UsersPublicProtoTechSolutions”, relaunch Fusion, and check the plugin once again. The reason for this error is the corruption of the .dat file for that particular plugin. Dat file gets corrupted if multiple instances of Fusion are open simultaneously.

12. Floating License issue: Even after releasing the license from a machine it’s entry does not get cleared on the server and it showing an error to activate on another machine:

You can try 2 solutions if you face this issue:

• Reset the license from the About Us dialog
• Close CAD application. Delete .dat for the plugin from location “C:UsersPublicProtoTechSolutions” file. Relaunch CAD application and activate plugin again.

If the issue not get resolved with the above solutions then contact support@prototechsolutions.com

13. ‘Your License not active issue’ for Floating license:

 If you get this issue for any plugin then share the .dat and log file for that particular plugin with support@prototechsolutions.com. The .dat file exists at location “C:UsersPublicPrototechSolution” and the log file is in the Temp folder.

14. Activate button is not working for plugin Activation:

If you get this issue while activating the license key of any plugin then first make sure that you have an active internet connection. Further, make sure that the below link is accessible over the machine where you are trying to activate the license. Also, make sure that there are no firewall restrictions. "https://docs.google.com/spreadsheets/d/195GwEQm8WBCQhx6kUK_pMIiQim7GVr-rCldx5ANoMTA/edit?usp=sharing"

15. Fusion plugin is not available in Ribbon Bar:

For Fusion, the extra AddIns get added to the TOOLS tab from the ribbon bar.  Hence please check the TOOLS tab from the ribbon bar to get access to our plugin.

16. How to export glb file using glTF plug-in?

In order to get the glb file, you need to set the option to 'GLB' in the 'Preference' settings of our plugin. You will get a single output file(glb), drag the file in the browser to view the output in the viewer.

Version	Release Date	What’s new
5.2.21244.3359	06/09/2021	Enhancement : License fixes
5.1.21190.3341	13/08/2021	Enhancement : Support of Revit2022 PDF Password Feature
4.8.21062.3308	16/03/2021	Enhancement : Added Export hidden entity functionality. Added sketch support. Supported 'Light Power control' functionality. Added 'Export Toolbar' option. Added 'World Axes control' option Added 'Open Model Tree control' option. Added 'Default Navigation Type' option. Added 'Full Screen' option.
4.7.20260.3249	22/10/2020	Enhancement : Smart update functionality. Added support to Revit 2021.1 version. Added 'light type' and 'render mode' options.
4.6.20020.3182	04/02/2020	Enhancement :Added license reset functionality.
4.5.19249.3115	23/09/2019	Fixed: License issue fixes.
4.4.19134.3040	06/06/2019	New Feature: Watermark Support. Enhancement: Upgraded licensing system. Fixed: Position of the 3D model in template corrected
4.3.0.0	25/04/2019	Enhancement: Added support for Autodesk Revit 2020. Fixed: Fixes to the license system Model tree hierarchy was incorrect in 3D PDF. Precision value was not fixed for Default tessellation option. Options 'Export Properties ' and 'Disable Selection' were not in sync. Revit main window was not parent window for some messages from Exporter. PDF Export was failing, if elements with NULL 'category' were present in RVT file.
4.2.0.0	11/15/2018	Enhancement: Export Views from Revit in 3DPDF.  Allow the user to disable any user selections in 3DPDF. Support for Default tessellation. Supported Texture scaling. Fixed: Settings in preferences dialog were not retrieved correctly.
4.1.0.0	09/14/2018	1.Enhancement: Added support for RPC entities 2.Enhancement: Added option for the user about opening the file after export 3. Fixed: Disable measurement was not working 4. Fixed: PDF attachments were not exported if templates are used.
4.0.0.0	05/29/2018	1. Enhancement: Added support for Autodesk Revit 2019. 2. Enhancement: Added support for Textures 3. Fixed: Colors were not getting exported for specific models.
3.1.0.0	03/8/2018	1.Feature: Added support for the user-defined page size of 3D PDF. 2. Fixed: Rebar entities were not exported. 3. Fixed: Application was crashing for some types of pdf templates 4. Fixed: 3D PDF data cannot be placed on any page of template pdf
3.0.0.0	07/21/2017	1. Update: Added support for Revit 2018. 2. Update: Updated technical support contact details.
2.4.0.0	10/20/2016	1. Feature: Added ability to export Revit Link model.
2.3.0.0	10/05/2016	1. Supported Revit version 2017. 2. Feature: Option to disable measurement tool in exported 3D PDF. This helps protect your model IP. 3. Feature: Option to add external files of any format(e.g. quotation, specs etc.) as attachments in exported 3D PDF. 4. Fixed: Problem of colors not getting exported for some models.
1.7.0.0	10/14/2015	1. Greatly simplified license activation process. Please note: Existing customers who have already activated the product will have to contact our support to request for a key for reactivation after installing this update.
1.6.0.0	07/29/2015	Fixed issue with license activation.
1.5.0.0	06/08/2015	Enhancement: Added support for the hierarchical model tree into PDF.  Added export of property information for every element. Fixed: Measurement units now reflect correctly. Accuracy of element selection in exported PDF model.
1.4.0.0	04/20/2015	Supported Revit version 2016.
1.3.0.0	02/20/2015	Enhanced: Reduction is the output file size by magnitudes (by 10+ times). Fixed: Transformation for wire bodies.
1.2.0.0	02/09/2015	Added instancing support (reduces exported file size).
1.1.0.0	11/11/2014	Fixed: User who has different local settings (e.g. comma character as the decimal separator) can now export valid PDF files.
1.0.0.0	06/13/2014	Supports colors. Supports wired bodies. Creates encrypted and secured pdf files. Provides 10 trials.

We are providing 7-Days free trial of the plugin in which you can use the full set of features without any limitations. You will need to activate this plugin after trials. For activation, please contact at support@ProtoTechSolutions.com. We are supporting the body and face level color and also some types of textures in this version.