1. What is the type and terms of the license?

• Single machine-locked license

• Floating license

2. Can I shift my license to another machine?

3. How many users can install the software at a time if we purchase one network/floating License?

4. What about future updates of plugins or our CAD software? Are they included? Do we need to buy again, if the plugin is updated or there is a new version?

• We provide free updates for a year from your purchase date.
• You can purchase an upgrade after a year if required. The upgrade price of each plugin is provided on the respective plugin page on our website. 
• If you don't want to update the version of your plugin, the old one will still work. 
• You can download the latest version from https://www.prototechsolutions.com/3d-cad-plugins/ and use the same key to get it working.
• The upgraded version of the plugin will work on the same machine for which the purchase was made earlier.
• Please contact us at support@prototechsolutions.com if you face any problem.

5. How will I receive the license?

• Your product activation key will be sent via email as soon as you complete the payment process.
• You may sometimes not get the invoice or license activation key immediately after your payment. There can be many reasons for it - some of them are as below:
  1. The transaction is still in process between various payment gateways. 
  2. Even though you might have got a confirmation of payment processed, we might not have received the payment.
  3. The email might have been blocked by your spam server. Also, please note that the invoice and license email will be sent to the email id associated with your PayPal/payment gateway.
  4. Delays or technical issues with payment notifications or email servers.

6. I have received the license key, how can I activate it now?

• The activation will require an internet connection. 
• The internet connection is required only once for activation.
• Plugin licensing mechanism needs to access "https://spreadsheets.google.com" during online license activation.
• You can test this by opening the following link in any browser. "https://docs.google.com/spreadsheets/d/195GwEQm8WBCQhx6kUK_pMIiQim7GVr-rCldx5ANoMTA/edit?usp=sharing"

• If this link is not accessible due to the non-availability of internet or firewall rules then,  manual license activation will be required.
• Manual license activation charges will be extra 30 USD. (i.e. Actual Plugin Cost + 30 USD).

7. Do you have automation licenses for CAD plugins?

• Yes, we do have automation licenses. You can refer to the “Automation License” tab for more details on the plugin page. 
• Here we export the file directly from your program itself.
• Multiple exports can be done in one go. 
• The cost of this license is the Actual Plugin Cost + 50 USD.

8. What about warranty and technical support?

9. “Invalid License” error in about dialog or while activating the license:

10. License activation/License upgrade issue for any CAD plugin :

11. License format mismatch issue for plugins on Fusion 360:

12. Floating License issue: Even after releasing the license from a machine it’s entry does not get cleared on the server and it showing an error to activate on another machine:

• Reset the license from the About Us dialog
• Close CAD application. Delete .dat for the plugin from location “C:UsersPublicProtoTechSolutions” file. Relaunch CAD application and activate plugin again.

13. ‘Your License not active issue’ for Floating license:

14. Activate button is not working for plugin Activation:

15. Fusion plugin is not available in Ribbon Bar:

16. How to export glb file using glTF plug-in?