FAQs

General

License Related

Plugin Related:

          A. Fusion

          B. Navisworks

General

Q. What about future updates of the plugins or CAD software?

  • We provide free updates of the plugin for a year from your purchase date.

Q. Do we need to purchase the upgrades of the plugin after a year?

  • Yes, you need to purchase an upgrade after a year. The upgrade price of each plugin is provided on the respective plugin page on our website.

  • Note: In the case of a machine-locked license, the upgraded version of the plugin will work on the same machine for which the purchase was made earlier.

Q. Do you provide support?

  • Yes, we do provide free support for a year. After a year, support inquiries will be charged.

Q. How will I receive the license?

  • Your product activation key will be sent via email as soon as you complete the payment process.
  • You can download the latest installer from our website and activate the given key.
  • You may sometimes not get the invoice or license activation key immediately after your payment. There can be many reasons for it – some of them are as below: 
    • The transaction is still in process between various payment gateways. 
    • Even though you might have got confirmation of payment processed, we might not have received the payment.
    • The email might have been blocked by your spam server. Also, please note that the invoice and license email will be sent to the email id associated with your PayPal/payment gateway.
    • Delays or technical issues with payment notifications or email servers.

 

Q. I have received the license key, how can I activate it now?

  • If this link is not accessible due to the non-availability of internet or firewall rules then,  manual license activation will be required.
  • Manual license activation charges will be an extra 30 USD. (i.e. Actual Plugin Cost + 30 USD)

 

Q. What about warranty and technical support?

While we will try to provide technical support, there are no committed warranties and support. We recommend that you evaluate our product to your satisfaction based on the 15 free exports provided before making the purchase.

 

Q. Invalid License” error in about dialog or while activating the license?

If you get this error message then close the CAD application, delete the .dat file for that particular plugin from location “C:\Users\Public\ProtoTechSolutions”, relaunch CAD, and check the plugin once again. The reason for this error is the corruption of the .dat file for that particular plugin.

 

Q. Is the activation button not working for plugin activation?

If you get this issue while activating the license key of any plugin then first make sure that you have an active internet connection. Further, make sure that the below link is accessible over the machine where you are trying to activate the license. Also, make sure that there are no firewall restrictions.

“https://docs.google.com/spreadsheets/d/195GwEQm8WBCQhx6kUK_pMIiQim7GVr-rCldx5ANoMTA/edit?usp=sharing”

Q. How to export glb file using glTF plug-in?

In order to get the glb file,you need to set the option to ‘GLB’ in the ‘Preference’ settings of our plugin (refer to screenshot).

 

You will get a single output file(glb), drag the file in the browser to view the output in the viewer.

Q. Is the free trial available?

When you install the plugin for the first time, the free trial version is automatically activated.

Q. what do you get in the trial?

  • 15 exports for 7 days.
  • Access to the full set of features.

Q. How to uninstall/remove any of the ProtoTech plugins from the Plugin toolbar?

Method-1

To uninstall the plugin perform the following steps:

  • Exit the Autodesk product if you are currently running it.
  • In the search box on the taskbar, type Control Panel and select it from the results.
  • Select Programs > Programs and Features.
  • Press and hold (or right-click) on the plugin you want to remove and select Uninstall or Uninstall/Change.

Method-2

Exit the Autodesk product if you are currently running it, simply rerun the installer, and select the “Uninstall” button.

License FAQs

Q. What is the type and terms of the license?

The license is a subscription-based, single machine-locked license or floating license (Windows 64Bit machine).

  • Single machine-locked license:

Single machine-locked license is tied to the hardware on which it is first activated. In case of formatting a machine or change of OS to another supported one, you do not have to repurchase the license. You will only need to reactivate it. 

A new license will have to be purchased if you switch to another device. This is the reason we are able to keep the cost low on this type of license. If you want more flexibility in working on different machines, you should consider buying a floating license (please review terms for details) or multiple licenses. 

  • Floating/Network license:

The floating license can be ported to multiple machines. But it can remain active only on one machine at a time. To port it to another machine, you need to release the license from the first machine. This license is ideal if you are having two or more devices on which you work viz. office, home or on the road. You can keep the license active on the machine which you plan to work on.

Q. Can I shift my machine-locked license to another machine?

Our licenses are only activated once for one and only one hardware. You won’t be able to transfer this license to any other machine for whatever reason (machine crash, hardware fault, etc.). You will have to purchase a new license if you want to run this plugin on any other machine.

Q. How many users can install the software at a time if we purchase one  network/floating License.

The floating license can be ported to multiple machines. But it can remain active only on one machine at a time.
To port it to another machine, you need to release the license from the first machine. 

Q. Do you have automation licenses for CAD plugins?

  • Yes, we do have automation licenses. You can refer to the “Automation License” tab for more details on the plugin page. 
  • Here we export the file directly from your program itself.
  • Multiple exports can be done in one go. 
  • If interested please contact us at support@ProtoTechSolutions.com

 

Q. License activation/License upgrade issue for any CAD plugin?

If you face any issue while activating license/upgrading license then share the .dat and log file for that particular plugin with support@prototechsolutions.com. The .dat file exists at location “C:\Users\Public\PrototechSolution” and the log file is in the Temp folder.

Q. Do you get an error even after releasing the Floating License from a machine? It’s entry does not get cleared on the server and it shows an error to activate on another machine?

You can try 2 solutions if you face this issue:

  1. Reset the license from the About Us dialog.
  2. Close CAD application. Delete .dat for the plugin from location “C:\Users\Public\ProtoTechSolutions” file. Relaunch CAD application and activate plugin again.

If the issue not get resolved with the above solutions then contact support@prototechsolutions.com

Q.  ‘Your License not active issue’ for Floating license?

 If you get this issue for any plugin then share the .dat and log file for that particular plugin with support@prototechsolutions.com. The .dat file exists at location “C:\Users\Public\PrototechSolution” and the log file is in the Temp folder. 

Plugin Related:

A. Fusion Platform:

Q. License format mismatch issue for plugins on Fusion 360?

If you get this error message for any Fusion plugin then close the Fusion application, delete the .dat file for that particular plugin from location “C:\Users\Public\ProtoTechSolutions”, relaunch Fusion, and check the plugin once again. The reason for this error is the corruption of the .dat file for that particular plugin. Dat file gets corrupted if multiple instances of Fusion are open simultaneously.

Q. Fusion plugin is not available in Ribbon Bar?

For Fusion, the extra AddIns get added to the TOOLS tab from the ribbon bar.  Hence please check the TOOLS tab from the ribbon bar to get access to our plugin.

Q. How can you access our plugin in the Student version of Fusion 360?

Add-ins are available in the student version.
On the affected machines you can check the permissions to folder %localappdata%/Autodesk:
1. Open folder %localappdata% using file explorer.
2. Search for the folder %localappdata%/Autodesk and right click on it.
3. Select Properties.
4. Select tab Security.
5. Select your Windows User inside the window “Group or usernames”.
6. Check the permissions below the window “Group or usernames”.

Note:

  • The Windows User needs the permissions to Modify the content of all files and folders.
  • Repeat steps 1-6 for %temp% and C:/Windows/temp
  • Apply settings.
  • Run Fusion 360 as administrator.