Q. Do we need to purchase the upgrades of the plugin after a year?

• Yes, you need to purchase an upgrade after a year. The upgrade price of each plugin is provided on the respective plugin page on our website.
• Note: In the case of a machine-locked license, the upgraded version of the plugin will work on the same machine for which the purchase was made earlier.

Q. Do you provide support?

• Yes, we do provide free support for a year. After a year, support inquiries will be charged.

Q. What about future updates of plugins or our CAD software? Are they included? Do we need to buy again, if the plugin is updated or if there is a new version?

• We provide free updates and support only for a year from your purchase date.
• After that, your latest version should continue to work. But please note that for any support or update you will have to renew it.
• You can purchase an upgrade after a year if required. The upgrade price of each plugin is provided on the respective plugin page on our website.
• An upgrade will be required for any technical support or queries requested be chargeable after a year of the date of purchase of the previous license.
• You can download the latest version from https://prototechsolutions.com/3d-cad-plugins/ and use the same key to get it working.
• In the case of a machine-locked license, the upgraded version of the plugin will work on the same machine for which the purchase was made earlier. 
• Please contact us at support@ProtoTechSolutions.com if you face any problems.

Q. How will I receive the license?

• Your product activation key will be sent via email as soon as you complete the payment process.
• You can download the latest installer from our website and activate the given key.
• You may sometimes not get the invoice or license activation key immediately after your payment. There can be many reasons for it – some of them are as below: 
  • The transaction is still in process between various payment gateways. 
  • Even though you might have got confirmation of payment processed, we might not have received the payment.
  • The email might have been blocked by your spam server. Also, please note that the invoice and license email will be sent to the email id associated with your PayPal/payment gateway.
  • Delays or technical issues with payment notifications or email servers.

I have received the license key, how can I activate it now?

• The activation will require an internet connection. 
• The internet connection is required only once for activation.
• Plugin licensing mechanism needs to access “https://spreadsheets.google.com” during online license activation.
• You can test this by opening the following link in any browser.
• “https://docs.google.com/spreadsheets/d/195GwEQm8WBCQhx6kUK_pMIiQim7GVr-rCldx5ANoMTA/edit?usp=sharing“
• If this link is not accessible due to the non-availability of internet or firewall rules then,  manual license activation will be required.
• Manual license activation charges will be an extra 30 USD. (i.e. Actual Plugin Cost + 30 USD)

Q. What about warranty and technical support?

• While we will try to provide technical support, there are no committed warranties and support. We recommend that you evaluate our product to your satisfaction based on the 15 free exports provided before making the purchase.

Q. Invalid License” error in about dialog or while activating the license?

• If you get this error message then close the CAD application, delete the .dat file for that particular plugin from location “C:UsersPublicProtoTechSolutions”, relaunch CAD, and check the plugin once again. The reason for this error is the corruption of the .dat file for that particular plugin.

Q. Is the activation button not working for plugin activation?

• If you get this issue while activating the license key of any plugin then first make sure that you have an active internet connection. Further, make sure that the below link is accessible over the machine where you are trying to activate the license. Also, make sure that there are no firewall restrictions. “https://docs.google.com/spreadsheets/d/195GwEQm8WBCQhx6kUK_pMIiQim7GVr-rCldx5ANoMTA/edit?usp=sharing“

Q. How to export glb file using glTF plug-in?

• In order to get the glb file,you need to set the option to ‘GLB’ in the ‘Preference’ settings of our plugin (refer to screenshot).
• 

• You will get a single output file(glb), drag the file in the browser to view the output in the viewer.

Q. Is the free trial available?

• When you install the plugin for the first time, the free trial version is automatically activated.

Q. What do you get in the trial?

• 15 exports for 7 days.
• Access to the full set of features.

Q. How to uninstall/remove any of the ProtoTech plugins from the Plugin toolbar?

Method-1

To uninstall the plugin perform the following steps:

• Exit the Autodesk product if you are currently running it.
• In the search box on the taskbar, type Control Panel and select it from the results.
• Select Programs > Programs and Features.
• Press and hold (or right-click) on the plugin you want to remove and select Uninstall or Uninstall/Change.

Method-2

• Exit the Autodesk product if you are currently running it, simply rerun the installer, and select the “Uninstall” button.

Q. Need license key to activate the trial version.

• A license key is not required for a free trial. We provide the full-featured trial version i.e trial version is exactly similar to the paid version. 

Q. Is any information or 3D objects collected by your company from our 3D scene/files when using the plugin?

• No we do not collect any information regarding the scene/objects through our plugin.
  The plugin only collects information to activate and validate licenses which includes mac ids, dates times, etc. 

Q. What should I do if my machine with a floating license crashes? Can you assist with the recovery?

• In the unfortunate event that your machine with a floating license experiences a crash, you need to purchase the upgrade to restore the license. 

Q. What is the type and terms of the license?
The license is a single machine-locked license or floating license (Windows 64Bit machine).

Single machine-locked license:

• Single machine-locked license is tied to the hardware on which it is first activated. In case of formatting a machine or change of OS to another supported one, you do not have to repurchase the license. You will only need to reactivate it. 
• A new license will have to be purchased if you switch to another device. This is the reason we are able to keep the cost low on this type of license. If you want more flexibility in working on different machines, you should consider buying a floating license (please review terms for details) or multiple licenses. 

Floating license:

• The floating license can be ported to multiple machines. But it can remain active only on one machine at a time. To port it to another machine, you need to release the license from the first machine. This license is ideal if you are having two or more devices on which you work viz. office, home or on the road. You can keep the license active on the machine which you plan to work on.
• Please also note that these licenses are not perpetual. For any upgrade or support, you will need to renew the license every year.

Q. Can I shift my machine-locked license to another machine?

• Our licenses are only activated once for one and only one hardware. You won’t be able to transfer this license to any other machine for whatever reason (machine crash, hardware fault, etc.). You will have to purchase a new license if you want to run this plugin on any other machine.

Q. How many users can install the software at a time if we purchase one floating License.

• The floating license can be ported to multiple machines. But it can remain active only on one machine at a time.
• To port it to another machine, you need to release the license from the first machine. 

Q. What are the inclusions/modules included on this license package?

• We provide a product activation key via email as soon as you complete the payment process. You can also view your license details in the ‘About Us’ dialog of the plugin.
• The product offers a full featured trial. We recommend that you test the product thoroughly before making a purchase decision. Once the product key is activated, we won’t be able to provide a refund.

Q. Is this USB Dongle License, Network License, or Internet Based License?

• The license is floating or machine locked.
• Internet connection is only required at the time of activating the license.

Q. Can this be used globally or to the site License or Country (purchased for) only?

• The license can be used globally.

Q. How many installations can be made and how many users can use it at the same time?

• With a floating or machine locked license, it is important to note that only one user can utilize the license at any given time.

Q. Do you have a copy of T & C’s and/or agreement in using this software?

• Yes, we do have a copy of the Terms and Conditions (T&C) and/or the agreement for using this software. The EULA outlines the terms, conditions, and usage rights associated with our software. Contact support@ProtoTechSolutions.com for more details.

Q. Do you have a dashboard that we can access to check and manage the users of the license?

• No

Q. Do you have automation licenses for CAD plugins?

• Yes, we do have automation licenses. You can refer to the “Automation License” tab for more details on the plugin page. 
• Here we export the file directly from your program itself.
• Multiple exports can be done in one go. 
• If interested please contact us at support@ProtoTechSolutions.com
• Automation license is not meant for a machine which acts like a server and/or which is accessible by other machines for the purpose of using the plugin features.

Q. License activation/License upgrade issue for any CAD plugin?

• If you face any issue while activating license/upgrading license then share the .dat and log file for that particular plugin with support@prototechsolutions.com. The .dat file exists at location “C:UsersPublicPrototechSolution” and the log file is in the Temp folder.

Q. In case of invalid error.

• You can try 2 solutions as below:
  • Reset the license from the About Us dialog.
  • Close CAD application. Delete .dat for the plugin from location “C:UsersPublicProtoTechSolutions” file. Relaunch CAD application and activate plugin again.
• If the issue not get resolved with the above solutions then contact support@prototechsolutions.com

Q. ‘Your License not active issue’ for Floating license?

• If you get this issue for any plugin then share the .dat and log file for that particular plugin with support@prototechsolutions.com.The .dat file exists at location “C:UsersPublicPrototechSolution” and the log file is in the Temp folder. 

NavisWorks Platform:

Note: 

• Navisworks Freedom does not support any API  so there is no plugin for it.
• It is a limitation of Navisworks Freedom.
• Our plugin is compatible with Navisworks manage and Navisworks simulate applications.

AutoCAD Platform:

Note: 

• LT version of AutoCAD does not support plugins, add-ons, or API tools.